Frequently Asked Questions

Q. What travel documentation do I need?

UNITED STATES CITIZENS

All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Thailand. Your passport must have at least one blank page per stamp. More information for United States citizens can be found HERE.

NON-UNITED STATES CITIZENS

If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter certain countries, may require passports be valid for at least six months beyond your return date, and may require blank passport pages for entry and/or exit stamps.

ALL GUESTS

It is the sole responsibility of the attendee to verify and obtain all necessary documentation and vaccination requirements when traveling to another country. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa and/or have specific vaccinations to enter certain countries.

We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.

Q. How do I get a Passport? (United States Citizens)

Click HERE to learn everything you need to know about how to obtain or renew a United States Passport.

Q. What airport should I arrive at and depart from?

Flights should arrive at the Bangkok International Airport (BKK) and depart from the Chiang Mai International Airport (CNX).

Q. When should I plan to arrive at and depart?

Flights should arrive at the Bangkok International Airport (BKK) anytime on August 10, 2025.
Flights should depart the Chiang Mai International Airport (CNX) anytime on August 16, 2025.

Q. When should I leave for the airport?

The recommended airport check-in time for international flights is three hours prior to departure.

Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

For general travel information issued by the State Department, please visit the U.S. Department of State website at http://travel.state.gov/.

Q. Should I purchase Travel Insurance?

Please note that travel insurance is an additional cost and is the responsibility of each guest to secure and pay for.

Because unforeseen circumstances may arise, we strongly recommend that you purchase travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason, and can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. This travel insurance coverage is only available for United States citizens.

Please email our Destinations Travel Partner and advise you are interested in purchasing Travel insurance. They will provide the Sequel Travel Vacation Department the necessary information for your travel insurance quote and connect you with an agent.

Q. How much luggage can I take?

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Most airlines will allow you to check bags as well. Please check with your airline to confirm current luggage limitations and any applicable fees* for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage. Luggage may be locked only with a TSA approved lock.

Be sure that all baggage and personal belongings are properly insured. Items such as medication, jewelry or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

*Please note that all baggage fees are at your own expense.

Q. What items can I carry on?

Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.

Q. Can I drink the water?

Drink only bottled water. Bottled drinking water is always available in your room, compliments of Shangri-La.

Q. What is the electrical voltage in Thailand?

In Thailand, the voltage of domestic AC is 220 volt (50 cycles).

Foreign visitors are advised to bring along travel adaptors to fit the outlets in the country. Electrical sockets in Thailand are compatible with both flat parallel prongs (like in the United States and Japan) and two round pins (like in most European and Asian countries). While two-pin sockets are common in Thailand, some establishments like hotels and offices also have three-pin outlets installed.

Visitors from countries that use 110-voltage electricity are recommended not to bring their personal 110V appliances, and instead find the 220V substitutes if possible. This is because it can be dangerous to use an electrical appliance that is rated at a different voltage from the supply. Most 110V appliances function with 220-to-110 voltage converters (transformers) which are available at most department stores. However, there are a number of concerns surrounding the application of such tools, including: (1) issues with ground connection and electric shock; (2) the rating of the transformer must match the voltage of the appliances to which it will connect; (3) the normal operation of an 60 Hz appliance may be affected if it is used on a 50Hz supply, and (4) the transformers are often polarity sensitive.

Q. What if I have a special health concern?

If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.